Monday, 29 May 2017 07:13

Hotels To Check Alcohol Consumption Of 'Sick' British Guests

Rate this item
(0 votes)
British tourists scam Gran Canaria hotels with false food poisoning claims British tourists scam Gran Canaria hotels with false food poisoning claims photosgrancanaria.com

Gran Canaria hotels lost 4.6 million euros in 2016 due to a 700% surge in bogus food poisoning claims from British tourists.

Hotels in Gran Canaria are fighting back by refusing to pay out without a fight. They are now checking their guest's alcohol consumption during the period that they claimed to have been sick. If guests drank while claiming to be sick the hotel refuses to pay out.

Hotels are also asking visitors to sign satisfaction questionnaires before they leave and are changing contracts so that bogus claims have to be heard in Spain rather than in the UK.

Gran Canaria and Spanish hotels that detect cases of fraud also plan to sue the perpetrators for damages. This has already started

The scam and how it works

The food poisoning scam has been around since 2013 when the Jackson Reform changed UK consumer law and allowed law firms to target companies outside the UK. However, 'claim farm' legal firms started to work the legal loophole in 2016 causing a huge spike in claims.  

Basically, all-inclusive tourists are approached during their holiday and told that they can claim their holiday costs and extra compensation as long as they make a false food poisoning claim against their hotel. All they have to do is go to a chemist and get a receipt for some non-prescription tummy medicine. 

The law firm then makes a claim against the tour operator and they often just pay up rather than go to court. The tour operator then passes the costs on to the hotel without giving it a chance to defend itself. 

After a multi-million pound bill in 2016 and continued cases in 2017, Gran Canaria's all-inclusive hotels plan to fight back. Some hotel chains are even considering stopping British tourists from booking all-inclusive holidays.

Across Spain, the food poisoning scam has cost hotels almost 60 million euros due to 10,000 cases, many of which are bogus.

 

Read 10730 times Last modified on Monday, 29 May 2017 09:55
Published in News
Login to post comments

Join the Gran Canaria Info newsletter list

endanlfifrdeisitnoplptruessv

 

 

Follow us on Facebook

Tip of the day

  • How To Choose A Legal Gran Canaria Airport Transfer
    How To Choose A Legal Gran Canaria Airport Transfer

    Gran Canaria's hotels have to be licensed and offer a quality level of service as well as having insurance and complying with fire regulations. The same goes for the boats that take people out to watch dolphins, the companies offering jeep safaris, and even the holiday let apartments. 

    However, not everybody in Gran Canaria follows the rules. For example, there is a significant industry running illegal and uninsured transfers between Gran Canaria airport and the island's resorts. These cars, driven by locals and foreign-residents, are just private vehicles and the drivers are unregulated and uninsured. They don't pay tax and there is no way to hold them responsible if something goes wrong. 

     At Gran Canaria Info we believe that all people and all companies offering services to tourists should legal and above board.

    So, how do you know that your airport transfer service is legal and registered with the Gran Canaria authorities?

     Using legal Gran Canaria airport transfers

    It is quite easy to know if your airport transfer service is operating in a legal way because all registered transfers have the following...

     A blue license plate: Taxis and other public service vehicles in Gran Canaria all have blue plates.

    A VTC sticker in the window: This stands for Vehículo de Transporte con Conductor, the official designation for licensed transfer drivers ans chauffeurs.

    An SP sticker on the car: This indicates that the car offer a Servicio Publico or public service and is therefore allowed to pick up and transfer members of the public. 

    Parked in the transport zone: Official airport transfer vehicles don't park in the public car park of the airport. Instead they have their own parking zone right by the arrivals gates at the airport (next to the taxis and package tour buses). Your transfer driver therefore should not have to pay a parking fee before leaving the aiport. 

    How to spot an unlicensed transfer service

    Unlicensed drivers get away with offerring their service because they claim that they are just members of the public picking up a friend. They are allowed to stand at arrivals with a sign (just like any member of the public can).

    However, they also have to park their car in the public car park and will walk you there with your luggage, stopping to pay the parking fee at the meter. A licensed transfer driver does not need to do this because they have their own parking zone right by arrivals.

    Some unlicensed drivers don't even wait at the arrival gate because the official drivers recognise them and get annoyed. Instead they have to stand further away (often by the Spar supermarket or the car rental desks). 

    When an unlicensed driver drops you at the airport they will not want to be paid in a public area because this proves that they are charging rather than "transporting a friend" for free. 

    An unlicensed car will not have a blue license plate, or a SP or VTC sticker, and will often look like a private car (because it is a private car). 

    What's the problem with unlicensed airport transfers?

    Some people use unlicensed cars because they are the cheapest option and don't realise that they are unlicensed. 

    There are several problems with unlicensed services. The most obvious is that they are uninsured so if something goes wrong or there is an accident, you are not protected. The price that unlicensed drivers offer is only low because they cut corners (hopefully not literally). You have no way of even knowing if your unlicensed driver has a Spanish driving license, insurance and a good driving record. Licensed drivers are vetted regularly and must be fully insured and licensed to work.

    Another problem is that unlicensed transfers undermine the legitimate transfer drivers and businesses in Gran Canaria. Local drivers make a living from transfers and offer a legal, regulated service with minimum standards. Every time an unlicensed service undercuts them, it is effectively stealing from local people and the island economy.

    We believe that everybody in Gran Canaria deserves better!

    Gran Canaria Airport Transfer Services

    To find out more about the Gran Canaria airport transfer, see our Gran Canaria airport transfer article which explains the three different models; man/woman from pub with car, online transfer websites, and local transfer services.

    Or you can book a legitimate Gran Canaria airport transfer at a great price right here. Our service uses local drivers and supprts the island economy because all the money you spend stays in Gran Canaria.

    Alex Says: Using our service also helps the Gran Canaria Info team to keep providing quality local information here and in our Facebook Group

Latest articles

Who's Online

We have 6779 guests and no members online

Login / Register

Take this website to the max, login or create an account now! By clicking on any Social Media platform logo, you can login with just one click.